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Returns Policy

The company will always supply parts / goods based upon the information provided by the customer during the enquiry process, the company may not accept a return if this is subsequently found to be incorrect.

Before any parts / goods can be returned an authorised returns number is to be obtained from the Capricorn Services Ltd

(CSL), failure to obtain a returns number may result in the parts / goods being refused for credit and returned back to you.

Customers are to return items at their own costs and are advised to always obtain Proof of Posting in case of loss in carriage.

Returns carriage will be at the customer’s cost unless the reason for the return is due to an error by CSL.

Returns numbers will not be issued after 30 calendar days (from invoice date) unless the item to be returned is warranty claim.

Once a returns number has been issued all parts / goods need to be returned within 30 days - No credits will be issued after this period.

Faulty Parts / Goods

The following information may be required

· Warranty on all Items is dependent on the manufacturer’s policy; this may be between 3 and 12 months. (Please contact us for the correct warranty period for any faulty Items).

· Date that the item was fitted / installed and when it failed.

· All faulty items must be returned with a detailed engineers report explaining the fault.

· Confirmation that the items was fitted / installed by a qualified engineer trained to work on the manufacturer’s equipment.

Damaged Parts / Goods

CSL must be notified within 24 hours on receipt of all damaged items. All damaged items need to be returned in their original packaging.

Parts / Goods that are No Longer Required

· A re-stocking charge of 25% may be applied for all stock items; however Items that need to be returned to their respective manufacturers may have a different re-stocking charge.

· Printed Circuit Boards, Electronic / Electrical Items will not be accepted back for credit, unless agreed with CSL.

· Special order items & bespoke orders will not be accepted back for credit.*

Duplicated Orders

· Duplicated orders due to a CSL error will be issued with a full credit.

· Duplicated orders that are customer errors may be subject to a 25% re-stocking charge for stock items; however items that need to be returned to their respective manufacturers may have a different re-stocking charge.

· Special order items & bespoke orders will not be accepted back for credit.*

Picking Errors

All picking errors must be notified within 24 hours of receipt of order; full credit will be issued where necessary.

Incorrectly Ordered Parts / Goods

· A re-stocking charge of 25% may be applied for all stock items; however items that need to be returned to their respective manufacturers may have a different re-stocking charge.

· Printed Circuit Boards, Electronic / Electrical Items will not be accepted back for credit, unless agreed with CSL.

· Special order items & bespoke orders will not be accepted back for credit.*

Incorrectly Supplied Parts

The following information may be required

· All information on the appliance, including model and serial number to verify the information given.

· Who provided the parts information - CSL, Manufacturer etc. and how it was requested i.e. fax, telephone or email.

NB. Where customers self identify items (from whatever source - e.g. technical drawings, CSL website, other websites etc.) they are advised to always confirm compatibility with their equipment with CSL at time of order.

Failure to do this may restrict their ability to return the items if it is subsequently found to be incompatible. When issued, Credit Notes will remain valid for a period of 6 months from the date of issue.

*Special Order items: are non-stock items, machines to customer’s specification or items that cannot be returned to our suppliers.

It is recommended that you check the return status of items when ordering

 

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